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TBT-08: First Aid & Emergency Preparedness

Reference: TBT-08 | Issue Date: 14/03/2026 | Review Date: Sep 2026 Applicable Standards: ISO 45001 Cl. 8.2 | Health & Safety (First-Aid) Regulations 1981 Related Documents: HPOL04, HPOL17, HPOL18, HPROC16

All Staff

As a virtual consultancy, emergencies can occur anywhere — at home or on client sites. Every team member must know how to respond effectively to maintain safety and protect ourselves and others.

Why Emergency Preparedness Matters

Emergencies don't discriminate between office-based and remote workers. Whether at home or on a client site, being prepared saves lives. Knowing what to do in the first critical moments — and knowing where help is — makes the difference between a minor incident and a serious outcome.

First Aid Arrangements at CRGI

As a virtual consultancy, we have no central first aid point. You are responsible for maintaining a basic first aid kit at home. CRGI will reimburse the full cost of an approved kit. Speak to your line manager to arrange reimbursement.

Minimum First Aid Kit Contents

Your home first aid kit must contain: - Plasters (various sizes) - Sterile dressings - Triangular bandage - Safety pins - Disposable gloves - Eye wash solution - Antiseptic wipes - First aid guidance leaflet

Working from Home: Be Prepared

  • Know your nearest A&E: Locate your local Accident & Emergency department before you need it.
  • Keep emergency numbers accessible: 999 (emergency), NHS 111 (non-emergency medical advice).
  • Inform household members: Ensure family know about any relevant medical conditions that might require first aid response.
  • Stay in contact: Let someone know you're working if you live alone.

On Client Sites: Know the Lay of the Land

During your site induction, always ask about and note: - Location of the first aid station and trained first aiders - Location of the nearest Automated External Defibrillator (AED) - Emergency assembly points and muster area - Location of fire exits and emergency equipment

Fire Safety at Home

  • Check your smoke alarms are working monthly.
  • Keep at least one clear escape route from your workspace.
  • Don't overload electrical sockets; use extension leads correctly.
  • Know your exit plan — can you leave quickly if needed?

See TA-01 for comprehensive fire safety guidance.

Emergency Procedures on Client Sites

When alarms sound or emergencies occur on a client site: - Follow the client's emergency procedures immediately. - Learn what the alarm sounds mean during induction. - Proceed to the designated assembly point calmly. - Report to the muster point and confirm your presence to whoever is taking the count. - Do not re-enter the building until authorised.

Medical Emergency: What to Do

  1. Call 999 — this is always the first step for serious injury or illness.
  2. Stay calm — panic helps no one.
  3. Do not move the injured person unless they are in immediate danger (e.g., fire, traffic).
  4. Provide first aid only if trained. If untrained, reassure and monitor breathing.
  5. Stay with the person until emergency services arrive.
  6. Provide information to paramedics: what happened, any medical history you know, medications.

Reporting Emergencies and Near Misses

All emergencies and near misses must be reported: - Complete HFORM03 (Incident Report Form) - Notify your line manager immediately - Reporting is not about blame — it's about learning and preventing future incidents

Severe Weather and Natural Events

If conditions make working unsafe — flooding, extreme heat, severe storms, or other natural events: - Stop work immediately. - Contact your line manager to discuss options (pause work, relocate, work from home alternative). - Do not continue working in unsafe conditions.

Lone Working Emergencies

If you're working alone on a client site: - Ensure your line manager or a colleague knows where you are and when you expect to finish. - Establish a check-in procedure — call or message when you arrive and before you leave. - Know how to raise the alarm if you're injured and unable to move. - On arrival, inform a responsible person on-site of your presence.

Key Takeaways

  • Emergencies can happen anywhere; preparedness is everyone's responsibility.
  • Maintain a stocked first aid kit at home; CRGI reimburses approved kits.
  • Know your nearest A&E and emergency contact numbers.
  • On client sites, always identify first aiders, AEDs, exits, and assembly points during induction.
  • In a medical emergency, call 999 and stay calm — do not move the injured person.
  • Report all emergencies and near misses via HFORM03 and your line manager.
  • In severe weather or unsafe conditions, stop work and contact your line manager.
  • Lone workers must establish check-in procedures to ensure someone knows where you are.

CRGI Solutions HSQE Department | HSQEMS v2.0 | Classification: CRGI Information