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TBT-04: Incident Reporting & Near Misses

Reference: TBT-04 | Issue Date: 14/03/2026 | Review Date: Sep 2026 Applicable Standards: ISO 45001 Cl. 10.2 | RIDDOR 2013 Related Documents: HPOL04, HPROC15, HREG09, HFORM03

All Staff

Incident reporting is everyone's responsibility. Whether you've had an accident, witnessed a near miss, or spotted a hazard, reporting it protects you, your colleagues, and our clients.

What Counts as an Incident?

An incident is any unplanned event that results in injury, ill health, property damage, or could have caused harm. This includes:

  • Injuries & ill health — cuts, burns, sprains, chronic illness, heat stress
  • Dangerous occurrences — near misses that could have caused serious harm
  • Near misses — hazards or close calls with no actual injury
  • Property damage — damaged equipment, vehicles, or client facilities

All of these must be reported. Near misses especially are gold for preventing future accidents.

Why Report Near Misses?

A near miss is a warning sign. It shows us what could go wrong, before someone actually gets hurt. Reporting near misses helps us identify hazards, fix systems, and prevent real incidents. CRGI's no-blame culture means you'll never be disciplined for reporting honestly—even if you made a mistake.

CRGI's Reporting Process

Report any incident or near miss as soon as practical, within 24 hours maximum:

  1. Notify your line manager immediately — verbal first, especially for serious incidents
  2. Complete HFORM03 (Incident Report Form) with details:
  3. Who was involved (name, role, site)
  4. What happened (clear, factual description)
  5. Where it occurred (location, building, floor)
  6. When it happened (date, time)
  7. How it happened (sequence of events)
  8. Witnesses (names and contact details)

  9. Photos (if safe and relevant)

  10. Submit HFORM03 to your manager and HSQE Department

RIDDOR Reporting

Some incidents are legally reportable to the HSE under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). Our Operations Manager handles official HSE notifications, but you should know the categories:

  • Deaths — any fatality arising from work
  • Specified injuries — fractures, amputations, burns, eye injuries, loss of consciousness
  • Over-7-day incapacity — inability to work for more than 7 consecutive days
  • Dangerous occurrences — near misses with serious potential
  • Occupational diseases — work-related ill health (e.g., dermatitis, respiratory issues)

Investigation & Learning

After you report:

  1. Investigation — HPROC15 governs our investigation process. We focus on root causes, not blame
  2. Corrective actions — steps taken to prevent recurrence are logged in HREG08 (Corrective Action Log)
  3. Lessons shared — findings are communicated to the team so others learn
  4. Register updated — HREG09 tracks all incidents for trend analysis

Near Miss Examples at CRGI

Real scenarios where reporting matters:

  • Client site hazard — tripping hazard (loose cable) on factory floor
  • Home workstation — frayed power cable or unstable chair
  • Client car park — near-collision with a forklift
  • Client premises — feeling unwell from chemical fumes or poor ventilation

These might seem minor, but they're early warnings. Report them.

Key Takeaways

  • Report all incidents and near misses within 24 hours
  • Use HFORM03 and notify your line manager immediately
  • No blame—honestly reporting hazards protects everyone
  • RIDDOR reportable incidents (deaths, specified injuries, over-7-day absence, dangerous occurrences, occupational disease) go to HSE; let the Operations Manager know
  • Investigation is about learning, not punishment
  • Your report could prevent someone from being seriously hurt

CRGI Solutions HSQE Department | HSQEMS v2.0 | Classification: CRGI Information